All Our Policies
Our Policies are designed to help your stay go as smoothly as possible with your fellow guests and staff. If you have any questions don’t hesitate to email us at email@example.com. Enjoy your stay with us!
Check-in – PLEASE no earlier than 3:00pm. Later than 6:00pm by appointment // Check-out – 11:00am
Payment by MC/VISA/DISC – No Personal Checks / Credit Card required to hold reservation.
WE ARE A SMOKE-FREE ENVIRONMENT
***In Room NO smoking/burning policy enforced; up to $200 service fee***
Excessive cleaning and/or property destruction fees may apply.
CANCELLATION of reservation more than 14 days from stay = no charge. Cancellation within 14 days from stay,
no refund if room goes vacant. IF the room can be re-booked = No Cancellation fee.
No REFUND if cancellation is within 24 hours. Please call to speak personally with B&B staff to make any cancellations.
We have Cats, Chickens & Sheep on outside property – not indoors / All Guest Rooms require use of stairs to gain entry.
No TV or Telephones in Guest Rooms.
Taxes not included in Room Rates / Seasonal & Festival Rates may vary and / or include multiple night stays.
2 Night Minimum Stays apply to most Saturday Nights throughout the Year.
Use these DIRECTIONS or those provided on your confirmation (MapQuest or GPS will not get you here).
Due to the intimate nature of our setting & the popularity of the Dinners, we require all Wine Country Dinners to be reserved under your name & held with a credit card. Any cancellations or reductions of this reservation must be done by calling Alpenhorn Gasthaus no later than noon on the date of the reservation. Failure to cancel reservation by phone may result in full payment of dinner reservation as agreed in confirmation. Our dinners are specifically prepared & cooked for our guests individually.
To make a reservation for a table, please call us at (573) 486-8228
OR use the Dine NOW on-line booking option (please indicate number in your party)
We will send you a reservation confirmation by email once you have booked.
CHILDREN AT ALPENHORN GASTHAUS
Well behaved parents & thier children are welcome at the Gasthaus on a case-by-case basis. Additional person fees may apply to children. Every attempt will be made to schedule families & children in rooms suited for the optimal comfort of all guests staying at the Gasthaus. We DO NOT have child or baby beds or high/booster chairs and no room is considered ‘child proof’. All children require constant supervision when on Gasthaus property.
*** PLEASE note that quality CHILDCARE at the Gasthaus may be available with advanced notice at an additional cost.
Guests with pets are accepted on a case by case basis.
Please call us at (573) 486-8228
Visiting Pet Rules & Responsibilities
be kept on a leash for safety resons when outside
be house/potty trained
sleep in their own bed/kennels (not on B&B beds) at night
remain in their bed/kennel when parents are out of the room
NOT be left in room for extended periods of time
have up-to-date immunizations & flea/tick treatments
pick-up and dispose of pet waste appropriately
supervise their pets at all times
agree to a $25 pet fee per stay for extra cleaning
be financially reposnible for any damage caused by pets
HOT TUB POLICY
Guests are required to sign up for your allotted time & reserve the outdoor Hot Tub. Rules: Please no glass in Hot Tub area.
To open the tub for use, release all 4 spa-cover latches in each corner, Flip up the front half of the spa cover,
pull aluminum bar back & slide the cover over the rear edge of the hot tub. Be respectful of ohter guests
by keeping noise to a minimum. Close the spa-top & lock all 4 latches of the hot tub after use.
Up to $250 repair & replacement fee for broken or mis-use of hot tub or hot tub area.
Every attempt to keep the hot tub & water clean and up to sanitary standardsisfollowed rountinely.
Guests use the hot tub at their own risk. Management can & will refuse access to hot tub at their
discretion and/or if hot tub policies are not followed.
– During pregnancy, soaking in hot water may cause damage to the fetus (Limit use to 10 minutes at a time)
– DO NOT use the hot tub if recently have ‘spray tanned’
– DO NOT use if drinking alchohol on drugs or medicines. Spa heat speeds up the effects of alcohol,
drugs or medicine and can cause unconscioness
– Immediately leave spa if uncomfortable or sleepy
LOST & FOUND POLICY
IF objects are left behind following a guest stay, items will be collected & stored in a designated
‘lost & found’ container for a 1 year period.
IF guests make a call to retrieve items, they will be promptly shipped to guests with a package, shipping & handling fee.